Resume

Shane Carden is a dynamic IT leader with a passion for driving technological transformation and operational excellence. With over 16 years of experience, Shane has a remarkable journey that started at the help desk and led him to become a key player in IT operations and infrastructure at prominent companies. His expertise in optimizing infrastructure, enhancing software engineering, and implementing advanced cloud technologies has consistently delivered outstanding results. Shane's dedication to reducing technical debt and simplifying processes reflects his commitment to helping organizations achieve their growth goals. Beyond his professional accomplishments, Shane is a proud family man and an avid triathlete, embodying the same drive and determination in his personal life as he does in his career.

Below, you can explore Shane's comprehensive resume, showcasing his impressive experience and achievements in the IT industry.

Skills

  • IT Operations Leadership

  • Global Team Management

  • Service Delivery Management

  • Vendor Management

  • Cloud Technology Deployments

  • IT Budgeting and Cost Optimization

  • Strategic Planning and Innovation

  • ITIL Processes

  • Team Leadership and Development

  • Enhancing Customer Experience

  • System Architecture

  • Technical Debt Elimination

  • Business Intelligence

  • Project Management

  • Data and Cyber Security

  • Problem Solving

  • Infrastructure Optimization

  • AI Strategies

  • Risk Management

Experience

Business & IT Consultant | Echelon Excellence Group

Jan 2024 - Present

  • Leads strategic planning and IT solutions, enhancing operational efficiency for diverse clients.

  • Manages client relationships and delivers tailored services, that boosts client satisfaction and account growth.

  • Conducted regular budget reviews for multiple clients and assisted with remediation plans to ensure financial efficiency and strategic alignment.

Head of Information Technology | Behavox

Jan 2021 - Jan 2024

Behavox is an AI-driven platform that monitors and analyzes employee behavior to ensure compliance, detect risks, and enhance performance.

  • Consolidated 149 internal platforms to 5 core systems, saving over $2M annually.

  • Automated global vendor supply chains, reducing contracts by 75%.

  • Optimized IT budgeting, cut technical debt, and maximized ROI.

  • Reduced IT resolution wait times by 95% through an internal service desk.

  • Managed IT aspects of client relationships, consistently meeting service expectations and SLA requirements.

  • Ensured robust cyber and data security measures to protect company assets and maintain compliance.

  • Established BI frameworks to enhance IT operations efficiency.

  • Led an analytics team to support strategic decision-making and vendor contract optimization.

Director of Software Engineering | Solera, Inc

Mar 2018 - Jan 2021

Solera Holdings is a global leader in digital technologies for the automotive and insurance industries, offering solutions for vehicle lifecycle management, claims processing, and data analytics.

  • Led a team of 60 global engineers, driving system modernizations and enhancing operational efficiency.

  • Managed mainframe replacements and new applications, achieving seamless integration and cost savings.

  • Managed legacy application replacement, consolidation and new product launches.

  • Directed global software engineering, accelerating time-to-market through global software distribution.

  • Implemented outsourcing and near-shoring, optimizing resources and saving millions annually.

  • Provided expert guidance in architecture, coding, and testing, ensuring on-time, on-budget project delivery and boosting customer satisfaction.

Director of IT Operations | VPayUSA

Aug 2016 - March 2018

VPayUSA, acquired by Optum, specializes in electronic payment solutions for insurance claims and healthcare providers, enhancing efficiency and reducing costs.

  • Led IT Operations at VPayUSA, stabilizing business and driving technological advancement.

  • Migrated applications to newer platforms, improving IT infrastructure performance and reliability.

  • Reduced Priority 1 incidents from daily occurrences to zero, ensuring operational stability.

  • Directed daily IT operations, optimizing processes and reducing costs.

  • Spearheaded data center migrations and infrastructure overhauls, achieving cost savings and business growth.

Manager of IT Operations and Infrastructure | Heartland Payment Systems

May 2008 - Aug 2016

Heartland Payment Systems, acquired by Global Payments, offers secure payment
processing, payroll services, and point-of-sale systems to enhance business
operations.

  • Progressed from desktop to support to successfully manage IT operations
    and infrastructure, ensuring cost savings, stability, and operational
    excellence.

  • Enhanced transaction accuracy and reliability through innovative file
    integrity monitoring and SaaS solutions.

  • Developed and implemented KPIs and metrics, driving continuous
    improvement and adherence to ITIL processes.

  • Achieved significant cost savings by eliminating redundant software and
    resolving high-stakes settlement issues.

  • Led complex projects, including comprehensive data center operations and
    infrastructure enhancements.

  • Oversaw a team of 25+ administrators and analysts, leveraging hands-on
    experience and leadership to optimize IT operations.

Education

Master of Business Administration

Texas A&M | Corpus Christ 2020

Bachelor of Applied Science

University of North Texas 2013